Support
Talk to us
Questions about a shaft, a warranty claim, or an order in transit — a real person answers every message.
- Within 1 business day
- Typical reply time, Monday to Friday
- Ships from Ontario
- Tracked worldwide, cleared for customs
- Lifetime warpage warranty
- Every carbon fibre shaft we build
Send us a message
Tell us what you need and we will get you a straight answer.
Reach us direct
We build for players who compete. If something is not right with your cue, we want to hear about it first — not read about it later.
- care@pagulayancues.comThe fastest route for order and warranty questions.
- Hours
- Monday to Friday, 9am to 5pm ETMessages sent over the weekend are answered Monday.
- Ships from
- Ontario, Canada
Answer it yourself, faster
Most questions we get are already answered here.
- FAQsShipping, sizing, joint pins and shaft care. Read the FAQs
- Warranty registrationRegister a new cue or shaft to activate your coverage. Register your cue
- Order statusTrack a shipment or review a past order in your account. View your orders
- WholesalePro shops, rooms and teams — see dealer terms. Wholesale enquiries
