Warranty registration

Register your gear

Activate the coverage that came with your cue. Registering puts your serial number on file with us, so a warranty claim later is a two-line email instead of a paper trail.

Start registration Read the guarantee

Takes about two minutes. Have your serial number and your receipt ready.

Serial number

Why register

It takes two minutes now and saves a week of back and forth later.

  • Coverage on file

    Your serial number sits in our records, so a claim never depends on you finding a receipt.

  • Faster claims

    A registered cue skips the lookup. Send one email and we already know what you own.

  • Service history

    Any repair or refinish we do is logged against your registration for next time.

  • We can reach you

    If a batch ever needs attention, registered owners are the ones we can actually contact.

Step three

Register your product

One form, then you are done. We will email you a confirmation with your registration on file.

  1. Find your serialStamped near the joint on every piece we build.
  2. Have your receiptA photo of the invoice or the order confirmation email.
  3. Fill in the formTwo minutes, and we email you a confirmation.

Your details

Fields marked with an asterisk are required.

Form not loading? Open the standalone registration page

We use these details to service your warranty and nothing else.

Common questions

Before you ask

The things people write in about most.

I cannot find my serial number.

Every Pristine shaft comes with a Pristine Information Booklet. Your unique serial number can be found on the front of the booklet included with your shaft.

I bought mine secondhand. Can I register it?

Pristine registration is available to the original purchaser only and is not transferable if the shaft is resold or purchased secondhand.

I have more than one cue. Do I register each?

Yes. Each Pristine shaft has its own unique serial number and Pristine Information Booklet. Please register each shaft separately using its individual serial number.

How do I actually make a claim?

To make a claim, please contact our Care Team at care@pagulayancues.com. Our team will guide you through the next steps and let you know if any additional information is required.

Still need a hand

A real person answers every message, usually within one business day.