Support
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Questions about a shaft, a warranty claim or an order on its way? A real person on our team reads and answers every message.
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Tell us what you need and we'll get you a straight answer.
Reach us directly
We build for players who compete. If something isn't right with your gear, we'd rather hear it from you first than read about it later.
- care@pagulayancues.comThe fastest route for order and warranty questions.
- Every email answered
- A real person on our team reads every message.Expect a reply within one business day, usually sooner.
Find it faster
Most questions already have an answer here.
- FAQsShipping, sizing, joint pins and shaft care. Read the FAQs
- Warranty registrationRegister a new cue or shaft to activate your coverage. Register your gear
- Order statusTrack a shipment or review a past order in your account. View your orders
- WholesaleFor pool rooms, teams, and pro shops. Log in to the dealer portal for pricing and ordering. Go to the wholesale portal
